 |
Issue
No.3
|
|
Date: 12/12/2003
|
||
Publisher:
WJ Schroer |
|
||||
 |
||||
| Introduction | ||||
Our mission is to offer interesting, current articles and information that will help you be more effective librarians; if you have any comments send them to bschroer@socialmarketing.org. And enjoy! |
||||
|
||||
| Feature Article | ||||
In
this second installment of our article on the Problem Customer,
we move from a foundation of treating all parties to the enterprise
(owners, customers, staff and suppliers) with courtesy and
respect. No individual party is more important than any party
as the disproportionate attention paid to any one group means
a coincidental diminishment of attention to another group (or
groups). |
||||
|
||||
Social
Librarian
Quote of the Month |
Social
Librarian News
|
|||
Unknown |
The
new antiterrorism law gives the Federal Bureau of Investigation
the right to look through Library computers and patron’s
files. This act has caused an uproar from the left and the right
since it passes, almost unanimously, just six weeks after Sept.
11, 2001 Click here for more... |
|||
|
||||
|
|||||||||||
|
|||||||||||
|
