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Issue
No.6
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Date: 2/06/2004
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Publisher:
WJ Schroer |
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| Introduction | ||||
Our mission is social marketing ...thus, the Social Librarian brings you news, best practice and information taken from our consulting, workshops and research work with Libraries across America. Enjoy!-Bill (www.socialmarketing.org) |
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| Feature Article | ||||
In
this fourth installment of our article on the Problem Customer,
we pick up our story at the end of the three Rs. That is, three
principles for dealing with a customer when the Library or
staff of the Library have made an error. These R’s include
Recognition, Recovery and Redress. |
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Social
Librarian
Quote of the Month |
Social
Librarian News
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Francis Bacon
(1561-1626) |
As wonderful
as Internet search engines are, they not only give you what you
ask for..they often give you what you don’t ask for. The
result is too much information, and a lot of it isn't even close,
or worse, the good stuff is buried on the xxth page of results...and
who really bothers to read the dozens (or thousands) of pages of
results that Google generates on many searches? Click here for more... |
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Portal
Pick
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| xreferplus
is an online service serving libraries only that offers access
to an online collection of aggregated and integrated reference
sources from 29 high-quality publishers. This website maintains
approximately 150 reference titles, with a total of 1.5 million
entries. Sign up for a free 30 day trial. http://www.xrefer.com/home.jsp We identify each month a selected website which offers unusual content or value to librarians. Know of a great website you’d like to share? Send your ideas to info@socialmarketing.org |
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"WJ
Schroer Co. does Strategic Planning"
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