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In this second installment of our article on the Problem Customer, we move from a foundation of treating all parties to the enterprise (owners, customers, staff and suppliers) with courtesy and respect. No individual party is more important than any party as the disproportionate attention paid to any one group means a coincidental diminishment of attention to another group (or groups).
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"A book may be compared to your neighbor; if it be good, it cannot last too long; if bad, you cannot get rid of it too early. "

Henry Brooke