 |
Issue
No.5
|
|
Date: 1/23/2004
|
||
Publisher:
WJ Schroer |
|
||||
 |
||||
| Introduction | ||||
Our mission is to offer interesting, current articles and information that will help you be more effective librarians; if you have any comments send them to bschroer@socialmarketing.org. And enjoy! |
||||
|
||||
| Feature Article | ||||
In this third installment of our article on the Problem Customer, we pick up our story in the middle of the three Rs. That is, three principles for dealing with a customer when the Library or staff of the Library have made an error. Click here for more... |
||||
|
||||
Social
Librarian
Quote of the Month |
Social
Librarian News
|
|||
Jo
Godwin |
According
to a January 19 article in the Wall Street Journal the largest
academic journal provider, Reed-Elsevier is encountering growing
resistance from some subscribers. In effect, some big universities
are deciding the cost of savings are worth unbundling their Reed
subscriptions and taking far fewer of the Journals. Click here for more... |
|||
|
||||
"WJ
Schroer Co. does workshops" |
||||
|
|||||||||||
|
|||||||||||
|
