| Seminar Objectives |
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| Ü | Definition/relevance
of Customer Service today |
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| Ü | Library
Customer Service currently delivered |
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| Ü | Customer
Servancy defined |
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| Ü | Policies/procedures
and cultural change to |
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| manage the
Customer Experience |
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| Ü | Essence of
Customer Service Policy |
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| Ü | Training the
customer/staff in the Customer |
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| Service Model |
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| WJSchroer
Co. |
| 2 |